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FAQ
Find quick answers to common questions
about reaching Stars features and services.
1. What is Reaching Starts?
Reaching Starts is an online tool designed to boost your business’s reputation by automatically and consistently increasing authentic customer reviews on platforms like Google, Tripadvisor, and Yelp. It helps you attract more customers by showcasing genuine social proof.
2. How does the Reaching Starts System work?
The Reaching Starts System connects directly to popular review platforms—such as Google, Yelp, and Tripadvisor—allowing you to collect and organize customer feedback. It filters positive reviews for public display while offering dissatisfied customers a private channel to express their concerns.
3. What is Reaching Starts Automation?
Reaching Starts Automation is a ready-to-use feature that encourages your customers to provide their email addresses in exchange for a coupon. Then, an automated email sequence invites them to share their experience publicly on the review platform of your choice—driving both more sales and more positive reviews.
4. How can Reaching Starts help my business?
By automating the review collection process, Reaching Starts helps local businesses grow organically. Positive reviews are directed to public platforms for maximum visibility, while negative feedback remains private, preserving your online reputation and ensuring you can address any issues directly.
5. Does Reaching Starts violate Google or other review policies?
Not at all. Reaching Starts Automation complies with guidelines set by major review platforms. It does not incentivize or bribe customers; it simply invites them to leave reviews and offers coupons during the check-in process if you choose. Customers remain free to share honest feedback publicly at any time.
6. What is private feedback, and why is it important?
Private feedback lets unhappy customers speak directly to you rather than posting a negative review in public. This approach not only safeguards your rating but also shows customers that their concerns are heard and addressed, fostering better relationships in the long run.
7. Is using private feedback considered ‘Review Gating’?
It’s up to you. Reaching Starts allows you to set a star rating threshold for directing customers to a private feedback form. You can also turn off this filter so everyone goes directly to the public platforms. Either way, customers can always choose to post publicly if they want.
8. Which review platforms does Reaching Starts integrate with?
Reaching Starts works with many popular review sites, including Google, Tripadvisor, Yelp, Facebook Reviews, Trustpilot and more. If you subscribe to the highest-tier plan, you can connect “all” supported sources without limitation.
9. Do I need a credit card to try Reaching Starts?
No. We offer a 7-day free trial for all plans with no credit card requirement, so you can explore the platform risk-free and see if it suits your business needs.
10. Can I display my reviews on my own website?
Absolutely. Once Reaching Starts gathers your positive reviews, you can embed them anywhere on your website via a simple copy-and-paste HTML code—making it easy to show off your customer love.
11. How do I encourage more sales using Reaching Starts Automation?
Reaching Starts Automation includes an optional coupon system. When customers provide their email address, they receive coupons that encourage them to spend more. In turn, they’re invited to leave a review—boosting both your sales and your online reputation.
12. Will Reaching Starts work on autopilot for my business?
Yes. Once set up, Reaching Starts Automation runs day and night, sending invitations and collecting feedback on your behalf. You can focus on other aspects of your business while your reputation grows in the background.
13. How many review invitations can I send?
There’s no limit on the number of invitations. Reaching Starts is built to handle unlimited customer check-ins and send unlimited review requests, ensuring a continuous flow of fresh feedback.
14. What is a ‘locked-in’ price, and why does it matter?
With our yearly subscription, your price never goes up for as long as you keep your plan active. If you cancel and decide to come back later, you’ll pay whatever the current rate is. The locked-in price protects your investment over the long term.
15. Can I cancel my subscription at any time?
Absolutely. You’re free to cancel whenever you like. Once canceled, your locked-in rate no longer applies—if you return in the future, current pricing will apply.
16. Do you offer refunds?
We don’t provide refunds. However, we do offer a 7-day free trial for our paid plans. This gives you ample opportunity to test the platform and make an informed decision before subscribing.
17. Is Reaching Starts suitable for small, local businesses?
Yes. In fact, it’s designed with local businesses in mind. The automated process, private feedback feature, and coupon system help smaller establishments collect more reviews, address issues quickly, and build a better online presence.
18. Is Reaching Starts secure and compliant?
Yes. Reaching Starts uses high-quality, up-to-date technology to ensure a smooth and secure experience for both you and your customers. Privacy and data security remain top priorities in the design and operation of the platform.
19. Do customers still have the final say on their reviews?
Definitely. Although Reaching Starts can direct positive feedback to public platforms and negative feedback privately, your customers always have the freedom to post publicly if they choose. Our system simply gives you the tools to manage and streamline how feedback is collected.
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